Elevate your CX with AI-Driven precision
We help organizations navigate the shift to CCaaS and Generative AI, transforming complex contact center data into seamless, automated customer journeys that drive bottom-line results.
Desert Peak CX Advisors
Bridging the gap between legacy call center solutions and AI products that provide outcomes, value and ROI
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Verint Application Consulting
Explore reports and complex documents with structured extraction, section-level comparison, and clear highlights so teams can review key findings without reading.
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AI Consulting
Our certified consultants at Desert Peak specialize in guiding call centers through successful AI integration. We help organizations identify critical high-value starting points for AI, such as automating QA or optimizing workforce scheduling. Our consulting extends to building your internal AI team and translating operational pain points into customized solution blueprints. We can manage proof of concept (POC) engagements, for tools like Speech Analytics, to define success criteria and prove concrete ROI before full deployment.
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Platform Selection & Migration Strategy
leverage our deep knowledge of Verint's Enterprise portfolio, including Workforce Engagement Management (WEM) and major CCaaS and telephony systems, to guide prospects through technical evaluations and vendor-agnostic selection processes. Your experience includes defining best-practice deployment patterns for cloud, hybrid, and on-prem environments, ensuring security and scalability during migration.
Desert Peak CX Advisors
Bridging the gap between legacy call center solutions and AI products that provide outcomes, value and ROI
Linked Sources
Verint Application Consulting
Explore reports and complex documents with structured extraction, section-level comparison, and clear highlights so teams can review key findings without reading.
Report Builder
AI Consulting
Our certified consultants at Desert Peak specialize in guiding call centers through successful AI integration. We help organizations identify critical high-value starting points for AI, such as automating QA or optimizing workforce scheduling. Our consulting extends to building your internal AI team and translating operational pain points into customized solution blueprints. We can manage proof of concept (POC) engagements, for tools like Speech Analytics, to define success criteria and prove concrete ROI before full deployment.
Search Insights
Platform Selection & Migration Strategy
leverage our deep knowledge of Verint's Enterprise portfolio, including Workforce Engagement Management (WEM) and major CCaaS and telephony systems, to guide prospects through technical evaluations and vendor-agnostic selection processes. Your experience includes defining best-practice deployment patterns for cloud, hybrid, and on-prem environments, ensuring security and scalability during migration.
Our Consultants
Discover what brought them to us, what they tried before, and how they work today.
Lisa Elbe - Co-Founder and Principal Consultant
Lisa Elbe brings more than 25 years of contact center experience, from beginning her career as an agent and trainer for Bank Of America, to contact center management experience for Danone Waters, Wescom Credit Union and Legal Zoom. She worked for over ten years as a Solutions Consultant and implementation manager, focusing on operational effectiveness, resource utilization and strategic initiatives. Lisa partners with client companies to develop and implement solutions that address customer expectations and business objectives. Lisa’s ability to quickly analyze operations helps her clients develop the requisite initiatives to enhance customer experience, improve operational effectiveness or expand their business.
Tom McDermott - Co-Founder and Principal Consultant
Tom is a veteran CX strategist with 22 years of experience specializing in contact center transformation and Verint WFE solutions. From his roots as a Systems Engineer to his recent success as a Platform Consultant and Account Executive, he has spent two decades bridging the gap between complex technology and high-impact business outcomes.In recent years, Tom has focused on the frontier of AI, CX, and CCaaS, architecting cloud migration strategies and delivering AI-driven bot deployments for Fortune 500 and Public Sector clients. His unique perspective is backed by a decade as a Senior VP of Operations, where he scaled a tech firm by 500%
Our Consultants
Discover what brought them to us, what they tried before, and how they work today.
Lisa Elbe - Co-Founder and Principal Consultant
Lisa Elbe brings more than 25 years of contact center experience, from beginning her career as an agent and trainer for Bank Of America, to contact center management experience for Danone Waters, Wescom Credit Union and Legal Zoom. She worked for over ten years as a Solutions Consultant and implementation manager, focusing on operational effectiveness, resource utilization and strategic initiatives. Lisa partners with client companies to develop and implement solutions that address customer expectations and business objectives. Lisa’s ability to quickly analyze operations helps her clients develop the requisite initiatives to enhance customer experience, improve operational effectiveness or expand their business.
Sophia Kunz - CTO Analyx
"The AI research analyst helps our team scan complex information quickly and accurately, making strategic decisions easier and far more data-driven."
Simple, scalable pricing
Start
Free
/60 minute discovery
FEATURES
High-Level Operational Audit
Pain Point Identification
AI Readiness Assessment
KPI Impact Analysis
Integration Strategy Review
Post call impact report
Simple, scalable pricing
Start
Free
/60 minute discovery
FEATURES
High-Level Operational Audit
Pain Point Identification
AI Readiness Assessment
KPI Impact Analysis
Integration Strategy Review
Post call impact report
TheintersectionofAIandCXisavastlandscape.DesertPeakCXAdvisorsservesasyourstrategicpartner,guidingyourbusinessthroughtheintegrationofintelligentautomationandplatformoptimization.Weturnthe"peak"ofAIpotentialintoyoureverydayreality.
